Unique U Day Spa reserves the right to refuse service to any person, and is not responsible of informing clients of all policies. A therapist or associate may terminate services at any time for misconduct (inappropriate language or actions).We are strictly non refundable for any hair or spa service.
Reservations
Hair and Spa services are available by appointment, we recommend scheduling your appointment as far in advance as possible to ensure availability. Reservations must be held with a valid credit card or else we will not be able to schedule your appointment All prices stated are approximates. Prices are subject to change without notice.
Check In
We suggest that you arrive 10-15 minutes before your appointment, if you are a first time client a profile will be completed prior to your service.
Late Arrival
We regret that late arrivals will not receive an extension of scheduled services times and will be responsible for full services fees. Understand that all late clients will receive a shorter service and will still incur the full charge.
Cancellation
We have a 24 hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. However, this is not cheap and good people are hard to find. When you reserve time with us, we always guarantee your appointment and the full service length. If you cancel within less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
But, we’re reasonable. We understand that things “come up.” Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for you appointment without attempting to cancel your appointment before hand, a full free (100% of the price for each service) is charged to your credit card for missed appointments that are rescheduled or canceled less than 24 hours; 48 cancellations on two or more services. This is why we require a credit card from you to guarantee your reservation.
Hair Re-Do
If you are unhappy will the hair color or cut that you received we do offer re-do appointments. However, all re-do appointments must be within seven days following the service and will only be offered once. If the time has exceeded seven days then the full price will be charged.
Merchandise and Product Exchange
Merchandise cannot be returned only exchanged. All Merchandise/products exchange must be within 7 days of purchase with original receipt. No monetary value of any sort will be given for exchanged products. The client is responsible for a price difference between exchanged products.
Personal Items
All customers are advised that Unique U Day Spa is not liable for any personal items lost, stolen, or damaged. We suggest you arrange for your valuables to be stored at home prior to your vist with us
Cell Phones
To guarantee a relaxing visit for all Unique U Day Spa guests, we ask that you please turn off your cell phone during your visit with us. No cell phones are permitted in the spa, nail, and color area.
Gratuities
Gratuities are accepted for exceptional services. The average gratuity for a spa service is 17% to 20% of the total cost of the treatment and accepted cash only. However, the gratuity you leave is entirely based on your satisfaction.
Gift Certificates
Gift certificates are non refundable for either cash or credit as they have no cash value. All gift certificates must be presented upon services, and during payment gratuity cannot be included on the gift certificate. All expiration dates are final and cannot be extended regardless of the situation. If there is a no show and a gift certificate was to be used for payment the client will still be charged for the full amount if all scheduled appointments, as Unique U reserves the right to reclaim Gift Certificates to cover all charges incurred.
When using or purchasing a gift certificate no offers, coupons, Spa Finder, Spa Wish, or other Gift Certificates can be used. Gift certificates are not valid until payment has been fully received and successfully processed. If there is any unused balance remaining on a Gift Certificate then the balance will remain until redeemed or the original expiration date indicated on the Gift certificate.
A gift certificate cannot be used unless the client presents the gift certificate to the front desk. If a gift certificate is forgotten a credit card must be charged for all of the services received. In order to transfer the payment from the credit card to the gift certificate then the gift certificate must be presented within 24 hours and then the transition on the credit card will be refunded.
Upon redeeming, a recipient may be required to show valid ID before hand for security purposes. Unique U Day Spa, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of the Gift certificate. Unique U Day Spa reserves the right to immediately invalidate Gift Certificates without notice should it receive a credit card chargeback or other form of repudiated payment made towards Gift Certificate. Also, Unique U Day Spa is not responsible for late deliveries of Gift Certificates or lost or stolen Gift Certificates.
Packages and Series
No substitution of services for either packages or series can be given. Packages and series are nonrefundable for either cash or credit and have no cash value. In order to use a package or series the gift certificate must be presented upon services. Also, gratuity cannot be included in the Package or Series, and it cannot be given to technician as gratuity.
The expiration date pertaining to a package or series is final and cannot be extended regardless of the situation. If there is a no show and a package or series was meant to be used then the client will still have to pay for the full amount.
If a package or series is being used it cannot be combined with any other offer, coupons, Spa Finder, Spa Wish, or any other gift certificate. If there are remaining services on a package or series then they will remain until used or until the specified expiration date.
Online Gift Certificate
All transactions performed to purchase an online gift certificate is taken care of by a third party internet agent. Therefore, Unique U is not responsible for any issues pertaining to its payment. Also, because of the third party involvement no changes can be made to the gift certificate or refunds given.
All policies pertaining to gift certificates apply to the online gift certificates as well.
SpaFinder and SpaWish
Spa finder or Spa Wish can be used towards all salon and spa services, including all products. Products purchased with Spa Finder or Spa Wish is non-returnable. They cannot be used to purchase Gift Certificates and cannot be used in concordance with any offers, Gift Certificates, packages, or coupons. We do not accept Spa Finder or Spa Wish that is over the value of $150. When using Spa Finder or Spa Wish there can be no remaining balance. Also, Unique U reserves the right to reject Spa Finder or Spa Wish at any time if needed.
Spa Finder and Spa Wish are both third parties that are not associated with Unique U Day Spa. Therefore, Unique U Day Spa does not take responsibility for any issues on their part and should not be consulted if there are any complaints pertaining to either Spa Finder or Spa Wish.
Payment Options
We gladly accept Cash, American Express, Vista, and Mastercard for processing your payment and major credit cards for you Web site orders. We will not be able to accept money orders or checks.
Military Discount
In order to show our gratitude to those in service we offer a military discount. As a thank you we will give 10% off of any service or product. This discount pertains to anyone who is in active duty as well as their spouses, as we feel as though both should be awarded. In order for us to be aware that you apply for the discount we would appreciate it if you could show us a military ID upon payment for the services.
As this is a discount we are unfortunately unable to combine it with any other offers, coupons, packages, or Spa Finder. Also, the Military Discount cannot be used towards the purchase of gift certificates.
Coupons
In order to show appreciation to our wonderful clientele and to draw in new clients we always provide some coupon that pertains to a specific promotion. These coupons cannot be exchanged for any other coupon, and can also not be returned for cash as they have no cash value. As we do wish to give them to as many clients as there can only be one coupon per client, therefore they cannot be used multiple times. Also, all promotions and coupons have an expiration date which cannot be extended regardless of the situation. Coupons or promotions cannot be used in concordance with gift certificates, Spa Finder, Spa Wish, packages, or any other offer.
Reservations
Hair and Spa services are available by appointment, we recommend scheduling your appointment as far in advance as possible to ensure availability. Reservations must be held with a valid credit card or else we will not be able to schedule your appointment All prices stated are approximates. Prices are subject to change without notice.
Check In
We suggest that you arrive 10-15 minutes before your appointment, if you are a first time client a profile will be completed prior to your service.
Late Arrival
We regret that late arrivals will not receive an extension of scheduled services times and will be responsible for full services fees. Understand that all late clients will receive a shorter service and will still incur the full charge.
Cancellation
We have a 24 hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. However, this is not cheap and good people are hard to find. When you reserve time with us, we always guarantee your appointment and the full service length. If you cancel within less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
But, we’re reasonable. We understand that things “come up.” Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for you appointment without attempting to cancel your appointment before hand, a full free (100% of the price for each service) is charged to your credit card for missed appointments that are rescheduled or canceled less than 24 hours; 48 cancellations on two or more services. This is why we require a credit card from you to guarantee your reservation.
Hair Re-Do
If you are unhappy will the hair color or cut that you received we do offer re-do appointments. However, all re-do appointments must be within seven days following the service and will only be offered once. If the time has exceeded seven days then the full price will be charged.
Merchandise and Product Exchange
Merchandise cannot be returned only exchanged. All Merchandise/products exchange must be within 7 days of purchase with original receipt. No monetary value of any sort will be given for exchanged products. The client is responsible for a price difference between exchanged products.
Personal Items
All customers are advised that Unique U Day Spa is not liable for any personal items lost, stolen, or damaged. We suggest you arrange for your valuables to be stored at home prior to your vist with us
Cell Phones
To guarantee a relaxing visit for all Unique U Day Spa guests, we ask that you please turn off your cell phone during your visit with us. No cell phones are permitted in the spa, nail, and color area.
Gratuities
Gratuities are accepted for exceptional services. The average gratuity for a spa service is 17% to 20% of the total cost of the treatment and accepted cash only. However, the gratuity you leave is entirely based on your satisfaction.
Gift Certificates
Gift certificates are non refundable for either cash or credit as they have no cash value. All gift certificates must be presented upon services, and during payment gratuity cannot be included on the gift certificate. All expiration dates are final and cannot be extended regardless of the situation. If there is a no show and a gift certificate was to be used for payment the client will still be charged for the full amount if all scheduled appointments, as Unique U reserves the right to reclaim Gift Certificates to cover all charges incurred.
When using or purchasing a gift certificate no offers, coupons, Spa Finder, Spa Wish, or other Gift Certificates can be used. Gift certificates are not valid until payment has been fully received and successfully processed. If there is any unused balance remaining on a Gift Certificate then the balance will remain until redeemed or the original expiration date indicated on the Gift certificate.
A gift certificate cannot be used unless the client presents the gift certificate to the front desk. If a gift certificate is forgotten a credit card must be charged for all of the services received. In order to transfer the payment from the credit card to the gift certificate then the gift certificate must be presented within 24 hours and then the transition on the credit card will be refunded.
Upon redeeming, a recipient may be required to show valid ID before hand for security purposes. Unique U Day Spa, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of the Gift certificate. Unique U Day Spa reserves the right to immediately invalidate Gift Certificates without notice should it receive a credit card chargeback or other form of repudiated payment made towards Gift Certificate. Also, Unique U Day Spa is not responsible for late deliveries of Gift Certificates or lost or stolen Gift Certificates.
Packages and Series
No substitution of services for either packages or series can be given. Packages and series are nonrefundable for either cash or credit and have no cash value. In order to use a package or series the gift certificate must be presented upon services. Also, gratuity cannot be included in the Package or Series, and it cannot be given to technician as gratuity.
The expiration date pertaining to a package or series is final and cannot be extended regardless of the situation. If there is a no show and a package or series was meant to be used then the client will still have to pay for the full amount.
If a package or series is being used it cannot be combined with any other offer, coupons, Spa Finder, Spa Wish, or any other gift certificate. If there are remaining services on a package or series then they will remain until used or until the specified expiration date.
Online Gift Certificate
All transactions performed to purchase an online gift certificate is taken care of by a third party internet agent. Therefore, Unique U is not responsible for any issues pertaining to its payment. Also, because of the third party involvement no changes can be made to the gift certificate or refunds given.
All policies pertaining to gift certificates apply to the online gift certificates as well.
SpaFinder and SpaWish
Spa finder or Spa Wish can be used towards all salon and spa services, including all products. Products purchased with Spa Finder or Spa Wish is non-returnable. They cannot be used to purchase Gift Certificates and cannot be used in concordance with any offers, Gift Certificates, packages, or coupons. We do not accept Spa Finder or Spa Wish that is over the value of $150. When using Spa Finder or Spa Wish there can be no remaining balance. Also, Unique U reserves the right to reject Spa Finder or Spa Wish at any time if needed.
Spa Finder and Spa Wish are both third parties that are not associated with Unique U Day Spa. Therefore, Unique U Day Spa does not take responsibility for any issues on their part and should not be consulted if there are any complaints pertaining to either Spa Finder or Spa Wish.
Payment Options
We gladly accept Cash, American Express, Vista, and Mastercard for processing your payment and major credit cards for you Web site orders. We will not be able to accept money orders or checks.
Military Discount
In order to show our gratitude to those in service we offer a military discount. As a thank you we will give 10% off of any service or product. This discount pertains to anyone who is in active duty as well as their spouses, as we feel as though both should be awarded. In order for us to be aware that you apply for the discount we would appreciate it if you could show us a military ID upon payment for the services.
As this is a discount we are unfortunately unable to combine it with any other offers, coupons, packages, or Spa Finder. Also, the Military Discount cannot be used towards the purchase of gift certificates.
Coupons
In order to show appreciation to our wonderful clientele and to draw in new clients we always provide some coupon that pertains to a specific promotion. These coupons cannot be exchanged for any other coupon, and can also not be returned for cash as they have no cash value. As we do wish to give them to as many clients as there can only be one coupon per client, therefore they cannot be used multiple times. Also, all promotions and coupons have an expiration date which cannot be extended regardless of the situation. Coupons or promotions cannot be used in concordance with gift certificates, Spa Finder, Spa Wish, packages, or any other offer.
POLICY
8961 Ox Road Suite 120
Lorton, VA 22079
